Perspectives

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If you’ve been shopping around for a CRM solution, you know there are a ton of options cluttering the market. Many solutions out there are antiquated, rife with security loopholes, cumbersome to customize, and can be extremely expensive to maintain. It is also not uncommon for most platforms to be designed solely for managers and executives, not the actual customer to agent interactions which are vital to retention.

With over fifteen years of CRM/ERP/POS enterprise software development, we’ve had the opportunity to serve everyone from mid-sized businesses to Fortune 500’s. The TrendzAct founders have built a micro-moment, contact-to-agent, engagement centric, solution that’s focused on standardization and progression. TrendzAct is a time-tested CRM solution that guides users to optimal outcomes with responsive and personalized prompts. Access relevant information, personalize every interaction, and empower users to be more productive with machine-learning recommendations all within a single, easy to use, interface.

Not “One Size Fits All”

Off-the-shelf, generic, CRM systems often try to solve for every problem in every industry, yet, are rarely successful with such a diluted approach. That’s where TrendzAct comes in with our developed set of core CRM features and customizable framework.

Here at TrendzAct, our implementation team customizes the CRM system to fit your varying needs and thoroughly trains your team on these customization options. Our platform does not require staff programmers, or an expensive IT team. Instead, we ensure a successful implementation as well as long term iterative improvements.

Our cloud-based CRM makes it easy to customize and automate business processes for virtually any industry or segment. Additionally, with web-hooks and a robust API suite, you can easily streamline the integration of your existing legacy applications in order to deliver the customized experience that you expect. You can even test your application in a sandbox environment before it is live to ensure full functionality.

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Target Audience Size

Satisfied customers not only buy more and are more easily retained, they also promote you
to others. Customers want quick and relevant answers on any channel, and our CRM is the foundation for managing relationships and delivering customer experiences at scale. Our native intelligence delivers faster, more personalized services, and adds value to every interaction.

From simple customer satisfaction surveys to detailed feedback, we allow you to collect important brand reputation data, and push responses. Use this real-time feedback to improve future opportunities and impress your customers.

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Agent

Agent retention is always challenging, but we mitigate on-boarding and proficiency gaps with
thoughtful layouts and tools to ensure your agents have the visibility they need at all times. Your agents will have a comprehensive and up-to-date picture of the customer relationship, and a controlled, streamlined, view of your process.

Gamification turns routine tasks (i.e.: number of notes, fewest escalations, etc.) into meaningful agent engagement contests. This breaks the routine, promotes teamwork, and makes the work exciting for your teams. Use individual and team rewards for performance improvement and focusing on critical metrics.

TrendzAct constantly implements new tools and best practices to ensure your team adopts quickly, avoids boredom, and increases productivity. Your team will spend less time wondering what they should do next and instead focus on the task at hand.

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Management

Our CRM quickly identifies knowledge gaps or where management action is required.
Managers can view, assist, and take control of their team’s tickets and activities. We boost your team's morale and productivity by enabling the best practices and techniques. Managers can quickly create gamification contests to focus the team, so they are ready to ‘wow’ the next customer.

When management escalation is needed, you will have the full correspondence history between your team and the customer. Use our reporting to identify opportunities for improvement and forecast results.

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Customer

From midsize to enterprise, businesses of every size are reducing their TCO (total cost of ownership), improving their team's productivity, and securely accessing their business applications from anywhere.

TrendzAct is your secure, flexible, and scalable CRM that enables growth.

stakeholders

Stakeholders

Boards and CEOs are ultimately responsible for every decision that is made within the
company. More often than not these leaders look for reliability, immediate access to key metrics, and the ability to measure financial impact resulting from their teams’ performance. Our hosting partner, Amazon Web Services, monitors system health, uptime, and monitors performance in real-time, from two locations. The TrendzAct 24/7/365 support team is always available so you can focus on running your business rather than managing technology.

TrendzAct will lower overall costs, improve alignment between strategy and tactics, easily scale ondemand, and provide peace of mind with highly reliable, anytime, anywhere access. Take advantage of our latest technology, efficiencies, and innovative tool upgrades, while saving time and money on maintenance and hosting costs. Therefore, go with confidence and open new markets, offer more to your customers, all the while increasing efficiencies, controlling costs, and impressing your customers.

handshake

Customer

Read More


Satisfied customers not only buy more and are more easily retained, they also promote you
to others. Customers want quick and relevant answers on any channel, and our CRM is the foundation for managing relationships and delivering customer experiences at scale. Our native intelligence delivers faster, more personalized services, and adds value to every interaction.

From simple customer satisfaction surveys to detailed feedback, we allow you to collect important brand reputation data, and push responses. Use this real-time feedback to improve future opportunities and impress your customers.

agent

Agent

Read More


Agent retention is always challenging, but we mitigate on-boarding and proficiency gaps with
thoughtful layouts and tools to ensure your agents have the visibility they need at all times. Your agents will have a comprehensive and up-to-date picture of the customer relationship, and a controlled, streamlined, view of your process.

Gamification turns routine tasks (i.e.: number of notes, fewest escalations, etc.) into meaningful agent engagement contests. This breaks the routine, promotes teamwork, and makes the work exciting for your teams. Use individual and team rewards for performance improvement and focusing on critical metrics.

TrendzAct constantly implements new tools and best practices to ensure your team adopts quickly, avoids boredom, and increases productivity. Your team will spend less time wondering what they should do next and instead focus on the task at hand.

managment

Management

Read More


Our CRM quickly identifies knowledge gaps or where management action is required.
Managers can view, assist, and take control of their team’s tickets and activities. We boost your team's morale and productivity by enabling the best practices and techniques. Managers can quickly create gamification contests to focus the team, so they are ready to ‘wow’ the next customer.

When management escalation is needed, you will have the full correspondence history between your team and the customer. Use our reporting to identify opportunities for improvement and forecast
results.

target

Target Audience Size

Read More


From midsize to enterprise, businesses of every size are reducing their TCO (total cost of ownership), improving their team's productivity, and securely accessing their business
applications from anywhere.

TrendzAct is your secure, flexible, and scalable CRM that enables growth.

stakeholders

Stakeholders

Read More


Boards and CEOs are ultimately responsible for every decision that is made within the
company. More often than not these leaders look for reliability, immediate access to key metrics, and the ability to measure financial impact resulting from their teams’ performance. Our hosting partner, Amazon Web Services, monitors system health, uptime, and monitors performance in real-time, from two locations. The TrendzAct 24/7/365 support team is always available so you can focus on running your business rather than managing technology.

TrendzAct will lower overall costs, improve alignment between strategy and tactics, easily scale ondemand, and provide peace of mind with highly reliable, anytime, anywhere access. Take advantage of our latest technology, efficiencies, and innovative tool upgrades, while saving time and money on maintenance and hosting costs. Therefore, go with confidence and open new markets, offer more to your customers, all the while increasing efficiencies, controlling costs, and impressing your customers.

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